Frequently Asked Questions

How do I place an order?

Simply browse our catalog, select the product(s) you wish to purchase, and add them to your cart. Then, proceed to checkout, fill in the required information, and complete your payment.

Can I change or cancel my order after placing it?

Orders can be changed or canceled before dispatch. Please contact our customer service team at (info@qubahomecomforts.com) for assistance.

Do you offer international shipping?

Yes, we ship in all EU countries! Shipping costs and times vary depending on the destination. Please visit our shipping page for more details.

How can I track my order?

Once your order is shipped, we will send you a confirmation email with a tracking number. You can use this number to track your order through carrier's website. You can read more in our shipping policy

What is your return policy?

We accept returns within 30 days of purchase. Items must be in their original condition and packaging. Some exclusions may apply. For more information, please visit our returns page.

I have a problem with my product. How can I make a complaint?

If a product is damaged or does not fulfil its specified requirements, please contact us immediately. Upon receiving your claim, our customer service team will review and respond to your request as quickly as possible.

How do you protect my personal information?

We take your privacy seriously and implement a variety of security measures to maintain the safety of your personal information. We process your personal data to allow you to register and access the reserved areas of our website and use the services therein. With your consent, we will also use your personal data to inform you about our marketing initiatives. For any further details, please consult our privacy policies.

For more details, please read our privacy policy.